Cancellation and Refund Policy

1. Cancellation by you

Cancel free of charge up to 24 hours before the scheduled start time. Later cancellations are charged at 50% of the booking price. No-shows are not refunded. Use the form below or email us from the address used for the booking.

2. Refunds

Approved refunds are issued to the original payment method within 14 calendar days. If a service was not delivered as described, request a full refund within 14 days of the scheduled date. Statutory consumer rights are unaffected.

3. Cancellation by vlomeria.com

If we cancel a booking, you receive a full refund of amounts paid for the affected service. We are not liable for indirect costs such as travel or accommodation.

4. Request a cancellation

5. Complaints and disputes

Send complaints to contact@vlomeria.com; we reply within 30 days. Unresolved disputes may be referred to a competent court. See the legal basis below.